Code : ITAS
Job & Responsibilities :
- To participate on application implementation, handle & fulfil of service requests to maintain master data within applications.
- To be responsible for management and troubleshooting of application related incidents.
- To manage alerting processes related to application health and responding to threshold alerts.
- To manage base lining and managing capacity, availability, performance to objectives.
- To propose and/or implement change requests, and maintain configuration management database, ticketing systems and change systems.
- To prioritize, propose and implement ongoing improvement, to train and support users.
- To provide regular management overviews with recommendations for ongoing improvement and management of applications, including user access provision and configurations.
- To act as point of support escalation and of business users grievances of support\service issues, as a point of contact for JV service desk and application support to ensure end to end process alignment and service level compliance.
- To ensure SLAs/ KPIs for application support are met or exceeded.
- Have relevant degree with 5 years IT experience, preferably in telecommunications industry.
- Possess ITIL process experience
- Experience supporting the following applications is a plus:
- Solar Winds
- Service-Now
- Local Indonesian payroll
- SAP, Oracle Finance or similar
- Human Resource Management system (e.g. Workday)
- Training and user support experience
- Experience with Project Management Methodology and Project Lifecycle
- Substantial application management and technical experience
- Experience in application integration projects, preferably in telecommunications industry
- Good command in English
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