Delivery Officer PT Telkom Telstra

Position Title : Delivery Officer
Code : DO (Cloud/Saas)
Job & Responsibilities :

• To be responsible for new solution delivery or maybe change request activities to end customers according to approved design and manage and report on SLA implementation deliverables and ensure they are being met.
• To prepare implementation schedule, activities breakdowns and works with the project management to develop the implementation plan including bill of quantities, cost plans, project deliverables and schedules
• To formulate managed service solutions testing and commissioning plans and work with IT for integration of managed service solutions into the customer’s environment.
• To be accountable for the solution commissioning and support the project management with acceptance testing of managed service solutions required for hand over to customers.
• To update “As Built” solution design records for ongoing service management of solution performance and Moves, Adds & Changes.
• To develop intimate knowledge of customer’s networks and services to support troubleshooting and resolution of assurance incidents with customers and L1 to L4 support.
• To maintain awareness of existing or potential customer software/hardware/system environments and proactively alerts project management and sales team of potential problems and solutions
• To provide expert solution delivery support for new and existing product development.

Requirements :

• +3 years hands-on experience in ICT and Managed Services Business Environment or equivalent.
• University degree or equivalent in IT and/or Electrical Engineering
• Possess valid network or application management accreditation (CCNA preferred).
• Possess valid Cloud/UC accreditation to Proven Professional (VCP preferred).
• Strong Leadership Skills and technical aptitude.
• Ability to show initiative in solving problems and drive to succeed.
• Excellent team player and possess dynamic, positive attitude.
• Ability to develop and implement strategy and willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company
• Strong commercial acumen and numeracy

If you are interested in working at telkomtelstra and have met the requirements as mentioned above please send your resume to careers@telkomtelstra.co.id and write the “DO (Cloud/Saas)” in the email subject line. Please note that any applications without the job code will not be entertained.