Staff Network Cluster Region Jatim - PT.Bakrie Telecom

PT.Bakrie Telecom, Tbk is a fast growing telecommunication company, known with its products such as Esia, Wifone and Wimode, is seeking high qualified candidates for position:

Staff Network Cluster Region Jatim

REQUIREMENTS : Male Minimum Diploma or Bachelor Degree of Telecommunication or Electrical Engineering from reputable University Have 1 years experience at the same field from Telecommunication Industry Have experience in installation, Testing, Commisioning BTS,BSC,MSC, Radio Transmission, & Fibre optic Have experience in Operation, Maintanance, and Troubleshooting BTS, Transmission & CME Have knowledge about BTS CDMA1X, Transmission SDH, PDH, Optic & CME Familiar with Windows Office, Autocad, Mapinfo & Pathloss Fluent in English both oral or written Positive behavior, Strong analytical skill, Interpersonal & communication skill Willing to work under Pressure No colour blind and acrophobia (fear of height) Will be replacement at Surabaya and Banyuwangi Please submit application letter and CV to hr_jatim@bakrietelecom.com Please put the code (NWC-Staff) on the e-mail subject

CS Business Analyst Process Manager (Jakarta Raya)

Monroe Consulting Group is a global team of recruitment specialists, boasting a network of over 40 offices located throughout Europe, USA, Asia and Australia.

Our office located in Jakarta, works with some of the best-known local and multi-national companies to deliver consistently high levels of service and delivery within Middle to Senior Management recruitment.

Responsibilities:

• Assist head of CS in developing the overall Customer Service business plan (covering resources, infrastructure/system, business process, service level agreement and budget requirement) and ensuring the implementation in order so that business objectives are achieved accordingly
• Develop, communicate & coordinate the implementation of business process and system infrastructure for customer service operational and analyze the result in order to achieve their target or performance
• Manage the productivity, effectiveness and efficiency of all Customer Service division through: continuously review and monitoring the business process, proposing and revising business process/Service Level Agreement, report analysis and recommendation, and enhance customer service system and infrastructure
• Conduct benchmarking, develop a business case for relevant unit in CS, and assist the implementation of the project in CS
• Provide continuous coaching and build teamwork among direct subordinates to ensure high morale and motivation for the team member.
• Reviews of subordinate’s performance plan and assess their progress.
• Assist subordinates in meeting the performance plans targets.
• Advertised on 1-6-09. Application deadline on 30-6-09.

Requirements:

• Knowledge on core cellular technology (MSC, BSC, interface, SMSC, HLR, VAS, content provider, prepaid/postpaid billing system, Billing and customer service business process, ACD, IVR, CTI, CRM, Email response management system, trouble ticketing process)
• Experience as an analyst that provide problem solving to unresolved problem to customer
• Experience report management (Ms office format)
• Experience in handling project

Qualified Candidates should apply in confidence to :

telco@monroeconsulting.co.id

Only applicant who has attached resume will be considered!!
~So please do attach your resume before applying to this job & please mention your salary expectation~

Only Candidates who meet the requirement will be invited for interview

REGION NW MAINTENANCE & CONSTRUCTION ENGINEER PT. Bakrie Telecom

REQUIREMENTS : Telecommunication educational Background Fresh Graduate /1 year experience in installation, Testing, Commisioning BTS,BSC,MSC, Radio Transmission, & Fibre optic Have experience in Operation & Maintanance BTS, Transmission & CME Have knowledge about BTS CDMA1X, Transmission SDH,PDH,Optic, & CME Familiar with Windows Office, Autocad,Mapinfo Willing to work under Pressure Email Address: HR-Recruitment@bakrietelecom.com

REGION NW MAINTENANCE & CONSTRUCTION ENGINEER PT. Bakrie Telecom

REQUIREMENTS : Telecommunication educational Background Fresh Graduate /1 year experience in installation, Testing, Commisioning BTS,BSC,MSC, Radio Transmission, & Fibre optic Have experience in Operation & Maintanance BTS, Transmission & CME Have knowledge about BTS CDMA1X, Transmission SDH,PDH,Optic, & CME Familiar with Windows Office, Autocad,Mapinfo Willing to work under Pressure Email Address: HR-Recruitment@bakrietelecom.com