CS Business Analyst Process Manager (Jakarta Raya)

Monroe Consulting Group is a global team of recruitment specialists, boasting a network of over 40 offices located throughout Europe, USA, Asia and Australia.

Our office located in Jakarta, works with some of the best-known local and multi-national companies to deliver consistently high levels of service and delivery within Middle to Senior Management recruitment.

Responsibilities:

• Assist head of CS in developing the overall Customer Service business plan (covering resources, infrastructure/system, business process, service level agreement and budget requirement) and ensuring the implementation in order so that business objectives are achieved accordingly
• Develop, communicate & coordinate the implementation of business process and system infrastructure for customer service operational and analyze the result in order to achieve their target or performance
• Manage the productivity, effectiveness and efficiency of all Customer Service division through: continuously review and monitoring the business process, proposing and revising business process/Service Level Agreement, report analysis and recommendation, and enhance customer service system and infrastructure
• Conduct benchmarking, develop a business case for relevant unit in CS, and assist the implementation of the project in CS
• Provide continuous coaching and build teamwork among direct subordinates to ensure high morale and motivation for the team member.
• Reviews of subordinate’s performance plan and assess their progress.
• Assist subordinates in meeting the performance plans targets.
• Advertised on 1-6-09. Application deadline on 30-6-09.

Requirements:

• Knowledge on core cellular technology (MSC, BSC, interface, SMSC, HLR, VAS, content provider, prepaid/postpaid billing system, Billing and customer service business process, ACD, IVR, CTI, CRM, Email response management system, trouble ticketing process)
• Experience as an analyst that provide problem solving to unresolved problem to customer
• Experience report management (Ms office format)
• Experience in handling project

Qualified Candidates should apply in confidence to :

telco@monroeconsulting.co.id

Only applicant who has attached resume will be considered!!
~So please do attach your resume before applying to this job & please mention your salary expectation~

Only Candidates who meet the requirement will be invited for interview

CS Business Analyst Process Manager (Jakarta Raya)

Monroe Consulting Group is a global team of recruitment specialists, boasting a network of over 40 offices located throughout Europe, USA, Asia and Australia.

Our office located in Jakarta, works with some of the best-known local and multi-national companies to deliver consistently high levels of service and delivery within Middle to Senior Management recruitment.

Responsibilities:

• Assist head of CS in developing the overall Customer Service business plan (covering resources, infrastructure/system, business process, service level agreement and budget requirement) and ensuring the implementation in order so that business objectives are achieved accordingly
• Develop, communicate & coordinate the implementation of business process and system infrastructure for customer service operational and analyze the result in order to achieve their target or performance
• Manage the productivity, effectiveness and efficiency of all Customer Service division through: continuously review and monitoring the business process, proposing and revising business process/Service Level Agreement, report analysis and recommendation, and enhance customer service system and infrastructure
• Conduct benchmarking, develop a business case for relevant unit in CS, and assist the implementation of the project in CS
• Provide continuous coaching and build teamwork among direct subordinates to ensure high morale and motivation for the team member.
• Reviews of subordinate’s performance plan and assess their progress.
• Assist subordinates in meeting the performance plans targets.

Requirements:

• Knowledge on core cellular technology (MSC, BSC, interface, SMSC, HLR, VAS, content provider, prepaid/postpaid billing system, Billing and customer service business process, ACD, IVR, CTI, CRM, Email response management system, trouble ticketing process)
• Experience as an analyst that provide problem solving to unresolved problem to customer
• Experience report management (Ms office format)
• Experience in handling project
• Advertised on 1-6-09. Application deadline on 30-6-09.

Qualified Candidates should apply in confidence to :

telco@monroeconsulting.co.id

Only applicant who has attached resume will be considered!!
~So please do attach your resume before applying to this job & please mention your salary expectation~

Only Candidates who meet the requirement will be invited for interview

Manager Network Planning PT Bakrie Telecom Tbk

We are the fastest growing telecommunication operator in the nation and we provide telecommunication services to masses. We are seeking young and telented professionals to be part of our expanding team:

Responsibilities:

• Assisting in Network Planning activities such as Network Design, New Technologies, RFP/RFQ process etc.
• Coordination with various crossfunctional teams such as Sales & Marketing, Procurement, Engineering teams, etc

Requirements:

• Candidate must possess at least a Bachelor's Degree or Master's Degree / Post Graduate Degree in Engineering (Mechatronic/Electromechanical), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Others) or equivalent.
• Have knowledge on:
• Telecommunication signaling, such as SS7, Sigtran, SIP, H248
• Traffic engineering principle, such as Erlang, BHCA, CAPS
• Mobile telecommunication (CDMA)
• The call flow of MSC/VLR, HLR, BSC,IN/SCP
• VAS (value added services), such as VMS, SMSC, IVR, IN, CRBT
• IP technologies and networking
• Have ability in writing of technical document, such as RFP (request for proposal)
• Have ability to analyze the traffic and network performance data for optimization the network
• Required language(s): English, Bahasa Indonesia
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing in Engineering - Electronics/Communication or equivalent. Job role in Telecommunication Engineer or equivalent.
• Full-Time positions available.
• Applicants should be Indonesian citizens or hold relevant residence status.

Should you meet the requirements, please send your resume, application letter and state your position code on the top rigth corner of your application latter, no later than two weeks after this advertisment to:

PO BOX 4132 JKTM
Jakarta 12041
or email to: hr-recruitment@bakrietelecom.com

Supervisor Network Planning-bakrietelecom

We are the fastest growing telecommunication operator in the nation and we provide telecommunication services to masses. We are seeking young and telented professionals to be part of our expanding team:

Responsibilities:

• Assisting in Network Planning activities such as Network Design, New Technologies, RFP/RFQ process etc.
• Coordination with various crossfunctional teams such as Sales & Marketing, Procurement, Engineering teams, etc

Requirements:

• Candidate must possess at least a Bachelor's Degree or Master's Degree / Post Graduate Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Others) or equivalent.
• Have knowledge on:
• Telecommunication signaling, such as SS7, Sigtran, SIP, H248
• Traffic engineering principle, such as Erlang, BHCA, CAPS
• Mobile telecommunication (CDMA)
• The call flow of MSC/VLR, HLR, BSC,IN/SCP
• VAS (value added services), such as VMS, SMSC, IVR, IN, CRBT
• IP technologies and networking
• Have ability:
• in writing of technical document, such as RFP (request for proposal)
• to analyze the traffic and network performance data for optimization the network
• Required language(s): English, Bahasa Indonesia
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Coordinator/Supervisors specializing in Engineering - Electronics/Communication or equivalent. Job role in Telecommunication Engineer or equivalent.
• Full-Time positions available.
• Applicants should be Indonesian citizens or hold relevant residence status.
• Advertised: 20-4-09 | Closing Date: 19-5-09

Should you meet the requirements, please send your resume, application letter and state your position code on the top rigth corner of your application latter, no later than two weeks after this advertisment to:

PO BOX 4132 JKTM
Jakarta 12041
or email to: hr-recruitment@bakrietelecom.com

Manager Network Planning-Bakrie Telecom

We are the fastest growing telecommunication operator in the nation and we provide telecommunication services to masses. We are seeking young and telented professionals to be part of our expanding team:

Responsibilities:

• Assisting in Network Planning activities such as Network Design, New Technologies, RFP/RFQ process etc.
• Coordination with various crossfunctional teams such as Sales & Marketing, Procurement, Engineering teams, etc

Requirements:

• Candidate must possess at least a Bachelor's Degree or Master's Degree / Post Graduate Degree in Engineering (Mechatronic/Electromechanical), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Others) or equivalent.
• Have knowledge on:
• Telecommunication signaling, such as SS7, Sigtran, SIP, H248
• Traffic engineering principle, such as Erlang, BHCA, CAPS
• Mobile telecommunication (CDMA)
• The call flow of MSC/VLR, HLR, BSC,IN/SCP
• VAS (value added services), such as VMS, SMSC, IVR, IN, CRBT
• IP technologies and networking
• Have ability in writing of technical document, such as RFP (request for proposal)
• Have ability to analyze the traffic and network performance data for optimization the network
• Required language(s): English, Bahasa Indonesia
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing in Engineering - Electronics/Communication or equivalent. Job role in Telecommunication Engineer or equivalent.
• Full-Time positions available.
• Applicants should be Indonesian citizens or hold relevant residence status.
• Advertised: 20-4-09 | Closing Date: 19-5-09

Should you meet the requirements, please send your resume, application letter and state your position code on the top rigth corner of your application latter, no later than two weeks after this advertisment to:

PO BOX 4132 JKTM
Jakarta 12041
or email to: hr-recruitment@bakrietelecom.com