XL AXIATA END-TO-END SERVICE SPECIALIST

LIFE IS TOO SHORT TO BE SMALL, MEDIUM OR LARGE

Are you ready to XL and become our World Class Talents ?

END-TO-END SERVICE SPECIALIST

Job Role:

• To design the strategy and standards of people, process, policies, tools across all XL's service touch points (e.g. Customer Service, XL Center) in order to enhance customer experience.
• To implement the strategy and standards in collaboration with relevant functions, including the process owners.

Requirements:

• Bachelor's degree from accredited university with strong academic performance
• Minimum of 5 years working experience, with at least 3 years experience in customer-centric back-end role (strategy/business process redesign) in Telco/Banking/Hospitality industry
• Strong capability to gather and analyze information
• Exposure in integrating customer and business insight to drive creation and implementation of strategy
• Excellent persuasive and influence skills
• Excellent communication skill

Send CV to recruitment@xl.co.id on Friday 25 June 2010 at the latest.

Put job title and job code as the subject of email

Only short listed candidates will be notified