Esco is recognized as a global player in containment, clean air and laboratory equipment technology. We are highly oriented towards the international marketplace, with distribution in more than 70 countries and a direct presence in 10 of the key global markets. Esco embodies innovation, forward-thinking design, coupled with a tradition of quality since 1978.
Esco is recruiting the best people for our Bintan (Kepulauan Riau) office:
1. Technical Service Engineer
Responsibilities:
• Manage the productivity of independent field service technicians by ensuring proper training in the skills and knowledge to perform field diagnostics
• Interact with field personnel in the repair of Esco Products
• Investigate and report field product performance issues
• Increase product reliability through the creation of corrective action plans involving cross-functional teams from Quality, Engineering, Purchasing, Product Management and the field organization
• Develop and distribute product information and service bulletins to the field
• Ensure that the organization follows all the guidelines and policies regarding service and installation guidelines
• Assign internal service personnel to perform field response on critical installations and modify department priorities when changes are necessary
Requirements:
• Bachelor in Engineering or related fields
• At least 5 years experience with 2+ years supervisory experience
• Previous experience managing field service personnel in a manufacturing environment of installed products
• Demonstrated organization and interpersonal skills, including the ability to interface with all levels of management and service providers
• Demonstrated customer-oriented attitude and successful customer service track record
• Able to Work Cross Functionally and Across Disciplines
• Ability to process information and analyze to make appropriate recommendations
• Excellent spoken and written English
• Able to work in Lobam, Bintan, Kepulauan Riau
Please send your resume to:
hrbintan2@escoglobal.com
Indicating:
- Position you apply for
- Expected salary
- Availability
Esco is recruiting the best people for our Bintan (Kepulauan Riau) office:
1. Technical Service Engineer
Responsibilities:
• Manage the productivity of independent field service technicians by ensuring proper training in the skills and knowledge to perform field diagnostics
• Interact with field personnel in the repair of Esco Products
• Investigate and report field product performance issues
• Increase product reliability through the creation of corrective action plans involving cross-functional teams from Quality, Engineering, Purchasing, Product Management and the field organization
• Develop and distribute product information and service bulletins to the field
• Ensure that the organization follows all the guidelines and policies regarding service and installation guidelines
• Assign internal service personnel to perform field response on critical installations and modify department priorities when changes are necessary
Requirements:
• Bachelor in Engineering or related fields
• At least 5 years experience with 2+ years supervisory experience
• Previous experience managing field service personnel in a manufacturing environment of installed products
• Demonstrated organization and interpersonal skills, including the ability to interface with all levels of management and service providers
• Demonstrated customer-oriented attitude and successful customer service track record
• Able to Work Cross Functionally and Across Disciplines
• Ability to process information and analyze to make appropriate recommendations
• Excellent spoken and written English
• Able to work in Lobam, Bintan, Kepulauan Riau
Please send your resume to:
hrbintan2@escoglobal.com
Indicating:
- Position you apply for
- Expected salary
- Availability
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