IT Software Company is looking for highly qualified individuals to fill in the following positions:
VAS Operations Engineer
Job description:
- Actively servicing client and customer for technical issues at field to achieve customer satisfaction.
- Provide guidance, consultancy, technical support and problem resolution to assist customers/channel partners in project implementation.
- Communicate with customers while investigating or providing problem resolution.
- Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction.
- Answer escalation questions and provide consulting service for internal colleagues where appropriate.
- Develop working knowledge of all products and services offered by the Company.
- Execute hardware and software installation, configuration, and patch.
- Participate in system integration and user acceptance tests.
- Create and manage system configuration documentation.
- Perform scheduled night job activities.
- Perform system monitoring activities to production applications on daily basis and provide early warning indicators.
- Execute and support the operations installation of new software releases/updates into production.
Requirement:
- 1-2 years experience or more in Network & System Infrastructure.
- Familiar with a wide range of operating system: Sun OS, LINUX, UNIX for telco service application.
- Familiar with IT Network & System Infrastructure ( TCP/IP, Network Management, Cabling System, OS, Hardware & Software ).
- Familiar with UNIX shell scripting.
- Familiar in with SQL Language
- Understand basic concepts of SS7 messaging and GSM
Please send your complete CV and photograph to :
jobs@infoskape.com
PT. INFOSKAPE ASIATANTRA
Gedung Menara Jamsostek South Tower, 6th Floor
Jl. Jend Gatot Subroto Kav. 38
Jakarta 12710
