SITA is the world's leading specialists in air transport communications and IT solutions. We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world's most extensive network, which forms the communications backbone of the global air transport industry.

Created and owned by the air transport community, SITA is the community's dedicated partner for information and communications technology. As a team of industry experts, our know-how is based on working with customers across the global air transport community. Almost every airline and airport in the world does business with SITA.

With a customer service team of over 1,700 staff around the world, we invest significantly in achieving best-in-class customer service, providing integrated local and global support for both our communications and IT application services　

SITA provides exceptional opportunities for personal development and career progression. And as the world’s leading provider of IT business solutions and communication services to the air transport industry, SITA is an exciting place to work. It is also a demanding environment

Further information can be found at www.sita.aero – the air transport industry is changing fast as new technologies emerge, and as collaboration between organizations becomes even more vital.

Systems Support Engineer - Based in Soekarno-Hatta International Airport (Jakarta)

ROLE PURPOSE

To assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers at their premises, by performing all field services activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities.

Responsibilities

Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensuring the correct functioning and maintenance of all internal and external customer IT equipment and services
Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group
Ensuring shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares
Managing the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy
Reporting and escalating (where necessary) all observed problems to proper SITA operational escalation points
Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications
Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams
Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties
Coaching fellow co-workers on operational issues relying on strong working knowledge of the activities in the group

Requirements

Minimum Bachelor’s Degree (S1) level qualification in I.T. with GPA (IPK) of 2.75 or above.
Minimum ITIL/MCSE/CCNA Certification.
Preferably COMPTIA/PMP/PRINCE2 Certification.
Minimum 5 year's working experience with at least 2 years in onsite support activities and repairs of Servers, PCs, Printers, and Networking equipment.
Must have experience in supporting Windows OS and Cisco networking equipment.
Understanding of LAN protocols, Ethernet networks, WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
Knowledge of ITIL Version 3 and Service Management practices and procedures.
Installation and configuration of end user applications and software.
Must have dealt directly with external customers delivering to SLAs.
Fluent verbal and written communication skills in English language.
Willing to work on shift based on rotating 24x7 duty roster.

If you are interested in our opening, please visit www.sita.aero\careers\ to apply. Alternatively, you may send in your detailed resume quoting “Application for Systems Support Engineer – Role ID 4726)” on the subject title to recruit_apac@sita.aero by 15 December 2011