Minggu, 12 Juli 2009

VAS IN Fault Management Manager at AXIS

Responsibilities:
  • To establish Trouble Ticket Escalation Business Process
  • To improve the Trouble Ticket Escalation Business Process to be inline with NTS organization and requirement periodically
  • To coordinate with Project Management Office for SOP formalization and socializations
  • To supervise and to coordinate MS Provider for Fault Management and Trouble Ticket handling
  • To manage the escalation of complaint / problem reported by related department and customer care
    To ensure upkeep of the Technical Manuals/ documentation and ensure pr
  • SLA monitoring of Leased Line Providers
  • Coordination with Planning team, Rollout team & Manage Service team for the documentation of Leased Line connectivity etc.
  • Contract Management on Leased Line etc
  • Test calls as per process
  • Verification of Invoice received from Leased
  • Network Operation Central Report Server Administration
  • Network Operation Intranet portal administration
  • To ensure proper co-ordination with teams & ensure escalation as per procedures.
  • To conduct regular meeting to share the information within the team and to track the progress of work plan
  • Periodic update to reporting Manager on Key learning's and suggestions for network performance improvement

Requirements:

  • minimum Bachelor (S1) degree in Telecommunication and Informatical Engineering
  • A minimum 5 years working experiences in similar field
  • Have a good experience in IN, RBT and VAS
  • Have a good knowledge of Administration of Solaris and Unix
  • Have an experience with Huawei product portfolio
  • Have the capability to handle critical problems related to IN RBT system
  • Good understanding of KPIs, Formulas and Counters and also Matching
  • counters/formulas in multi vendor scenario
  • Experienced in Database Management, Publishing reports, Network quality Monitoring
  • Have a good skill of using Test equipment
  • Able to speak and write in English
  • Have a good reporting skill

Please send application and CV (max.200 KB) to:

join@axisworld.co.id

Please put your job title in subject of your email
example: VAS IN FM Manager

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