VAS IN Fault Management Manager at AXIS

Responsibilities:

• To establish Trouble Ticket Escalation Business Process
• To improve the Trouble Ticket Escalation Business Process to be inline with NTS organization and requirement periodically
• To coordinate with Project Management Office for SOP formalization and socializations
• To supervise and to coordinate MS Provider for Fault Management and Trouble Ticket handling
• To manage the escalation of complaint / problem reported by related department and customer care
  To ensure upkeep of the Technical Manuals/ documentation and ensure pr
• SLA monitoring of Leased Line Providers
• Coordination with Planning team, Rollout team & Manage Service team for the documentation of Leased Line connectivity etc.
• Contract Management on Leased Line etc
• Test calls as per process
• Verification of Invoice received from Leased
• Network Operation Central Report Server Administration
• Network Operation Intranet portal administration
• To ensure proper co-ordination with teams & ensure escalation as per procedures.
• To conduct regular meeting to share the information within the team and to track the progress of work plan
• Periodic update to reporting Manager on Key learning's and suggestions for network performance improvement

Requirements:

• minimum Bachelor (S1) degree in Telecommunication and Informatical Engineering
• A minimum 5 years working experiences in similar field
• Have a good experience in IN, RBT and VAS
• Have a good knowledge of Administration of Solaris and Unix
• Have an experience with Huawei product portfolio
• Have the capability to handle critical problems related to IN RBT system
• Good understanding of KPIs, Formulas and Counters and also Matching
• counters/formulas in multi vendor scenario
• Experienced in Database Management, Publishing reports, Network quality Monitoring
• Have a good skill of using Test equipment
• Able to speak and write in English
• Have a good reporting skill

Please send application and CV (max.200 KB) to:

join@axisworld.co.id

Please put your job title in subject of your email
example: VAS IN FM Manager