Technical Consultant (Unified Communications) -- Kuala Lumpur

MATADOR Systems Pte Ltd is Asia-Pacific's leading provider of Information Technology (IT) solutions and services to the world's largest and most prestigious companies. We provide our multi-national clientele with a powerful local presence combined with the value-add and consistency of a regional and / or global support strategy.

MATADOR incorporates expertise in the fields of both Business & Management Consulting and Technical Solution Implementation to provide the following distinct, yet inter-connected service delivery strategies:

* Outsourcing Solutions
* Systems Consulting & Implementation
* IT Staffing
* Software Development
* Multi-Media Design & Development
* Computer Training

These core competencies enable us to drive the IT revolution and provide clients with support strategies that achieve optimum performance, a competitive advantage, and a reduction in the total cost of ownership (TCO) of IT infrastructure!

A very exciting and rewarding career as Technical Consultant with one of the most reputable and recognized global leader in telecommunications awaits the successful candidate. Our client is a world leader in secure and reliable IP telephony systems, communications software applications and full life-cycle services.

Responsibilities:

•Responsible for delivering post sales technical support for UC (Unified Communications) and NCS (Network Consultancy Services), and closely follow up the deals to make sure the services are successfully delivered and achieve customer satisfaction.
•Proactively involved in proposing UC and NCS service, while working closely with sale/presale/marketing teams and actively monitor the funnel.
•Maintain the good relationship with customer/partner and generate new business opportunities.
•Closely monitor operations and may conduct technical training as required.
•Perform ongoing technical tasks associated with the organizational unit.
•Conduct training and knowledge transfer to customer, BP and internal teams
•Proactive learning and updating technical skill, with specialization in select areas under UC and NCS.

Requirements:

•5-10 years relevant industry experience - MNC experience will be an advantage.
•Hands-on experience with the design, implementation and troubleshooting of IPT, Messaging, Audio/Video Conferencing and presence will be an advantage
•Hands-on experience with the design and troubleshooting of LAN & WAN environment.
•Working knowledge on TCP/IP, QoS, TDM, SIP, H.323, MS LCS/OCS, Exchange, Live Meeting, Lotus Domino etc.
•Accreditation to voice related certification and data certification (CCNP/CCDP, CCIE, ACA/ACS/ACE) is preferred.
•Experience in consulting services, ability to work pro-actively, resourcefully with a high level of independence and limited guidance.
•Customer and service oriented, strong communication and presentation skill.
•Good interpersonal skills with the ability to work in a team in a fast paced environment.
•Excellent analytical, oral and written communications skills are essential, mandarin will be an advantage.
•Traveling for work related projects is required.

For interested parties, you may send in your resume to lgonzales@matador.com.sg