SOC Technical Director and Deputy MS Performance Director

 
below is the job detail for your reference, if you have friends or colleagues are interested, please kindly inform me,

they can feel free to email the updated CV to me, thanks.

Email: szhang@firstpointgroup.com

Note : Local or expatriate are welcome

1. Position: SOC Technical Director
Job Description & Responsibility
• In charge of Service Operation Center (SOC) contract fulfilment according to SOC-MS contract which consist of Service KPI and Experience KPI.
• In charge of Service Operation Center (SOC) team cost management.
• In charge of customer satisfaction in regard to Service Operation Center (SOC) deliverable.
• In charge for key action and risk control of Service Operation Center (SOC) during delivery, especially of major events and activities.
• In charge of skill improvement of Service Operation Center (SOC) team
• Supporting wireless pre-sales activities.
• In charge of customized dashboard for regular task and high level requirement.
• Follow up performance issue escalated from expert team, closely coordinate with HQ for issue closing.
• Setup (and keep update) strategic plan and activities, align with Customer goals.

Requirement
• Bachelor degree
• Will be place in Jakarta office
• Working experience minimum 10 years in RF and minimum 5 years as manager or lead the team
• RF skills on network planning and optimization
• Have experience on E2E network improvement based on service and experience KPI
• Experience working in team-oriented, collaborative environment Proactive, self-driven, team player and able to work with less supervisory
• Fit with Huawei culture

2. Position: Deputy MS Performance Director
Job Description & Responsibility
• In charge of E2E network performance management (NPM) contract fulfilment according to MS contract including OSS KPI, Service KPI and Experience KPI.
• In charge of network performance management (NPM) team cost management.
• In charge of customer satisfaction in regard to network performance management (NPM) deliverable.
• In charge for key action and risk control of network performance assurance during delivery, especially of major events and activities.
• In charge of skill improvement of network performance management (NPM) team
• Supporting wireless pre-sales activities.
• In charge of customized optimization strategy for wireless project.
• Follow up performance issue escalated from expert optimization engineer team, closely coordinate with HQ for issue closing.
• In charge for organize regular network performance audit.

Requirement
• Bachelor degree
• Will be place in Jakarta office
• Working experience minimum 10 years in RF and minimum 5 years as manager or lead the team
• RF skills on network planning and optimization
• Have experience on E2E network improvement based on service and experience KPI not only OSS and DT KPI
• Experience working in team-oriented, collaborative environment Proactive, self-driven, team player and able to work with less supervisory
• Fit with Huawei culture




Best Regards,
feel free to contact me if you have further query