SITA (Société Internationale de Télécommunications Aéronautiques) IT Engineers - Airport

SITA (Société Internationale de Télécommunications Aéronautiques)

SITA is the world's leading air transport IT and communications specialists Airlines, airports, governments, air cargo, aerospace and international organizations all use SITA's IT and communications solutions. They all rely on SITA's expertise to help keep the wheels of the industry in motion. Almost every airline and airport in the world does business with SITA. Our strategic direction, developments and innovations are driven by industry requirements.Owned by the industry, we're guided by the expertise and experience of the SITA Board and SITA Council, comprising industry members the world over. We provide the broadest portfolio for the air transport industry, including: Managed global communications, infrastructure and outsourcing services Services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more IT Engineers - Airport (Yogyakarta, Solo, Semarang) IDR 3000000 - 8000000 Semarang (Jawa Tengah), Surakarta (Jawa Tengah), Yogyakarta Responsibilities: Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).   To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.   Carry out local repairs of faulty equipment and services to the highest standards and coordinate the resolution with the appropriate resolver group.   Ensure shortest possible repair cycle by initiating the timely return of faulty Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.   Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.   Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Field Operations guidelines and instructions where provided.   Reporting and escalating all observed problems to proper operational • escalation points. Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.   Perform tests on hardware and software components Requirements: Min D3, Preferably S1 - IT/Computer Fluent verbal and written communication skills in English language.   • Operating knowledge of Microsoft Office products • Knowledge and understanding of LAN protocols • Ability to support and troubleshoot Ethernet networks   Understanding and the ability to install and configure servers and workstations   (Microsoft/Unix/Thin Clients) including operating system software to component level • Installation and configuration of end user applications and software • Understanding of WAN infrastructures and data communications technologies such as   DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM • Knowledge of ITIL and Service Management practices and procedures • Ability to support Cisco LAN/WAN equipment http://twitter.com/sitaonline http://www.facebook.com/sitaonline http://www.sita.aero/surveys-reports/blogs http://www.youtube.com/user/SITAOnline